ITIL NDMA Inc.: ITIL how to avoid the pitfalls in implementing best practices (article)
SERVICE-BASED COSTING NDMA Inc.: SERVICE-BASED COSTING a concept from ITIL could make a huge difference this budget cycle (article)
SERVICE CATALOG NDMA Inc.: SERVICE CATALOG documenting the organization's products/services to clarify clients' expectations and staff's accountabilities (article)
Product/Service Catalog process: a shortened structure clarification process to determine the lines of business and the products/services under each manager. (change process) (article)
