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Customer focus

PARTNERS IN THE BUSINESS NDMA Inc.: PARTNERS IN THE BUSINESS
be careful how you define the word "partner"

Vision of high-performance organizations: NDMA Inc.: The business-within-a-business paradigm
the business-within-a-business paradigm

Partnership Challenges: What clients (and internal customers) expect of us related to their business and their relationship with the organization (but not the delivery of the organization's products and services).

What Exactly Is Customer Focus? (speech)

USER, PARTNER, CUSTOMER, CLIENT NDMA Inc.: USER, PARTNER, CUSTOMER, CLIENT
what's in a name?
(article)

NEW YEAR'S RESOLUTIONS AND CORPORATE CULTURES NDMA Inc.: NEW YEAR'S RESOLUTIONS AND CORPORATE CULTURES
why, in both cases, some work and some don't
(article)

VISION: An Introduction to the Business-Within-a-Business Paradigm. (book)

Cultural principles (behaviors) are crafted in any or all of the following themes: