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Benchmarks

Visionary practices (beyond "best practices") NDMA Inc.: Visionary practices

Fundamentals: Metrics and Rewards NDMA Inc.: Metrics and Rewards

SERVICE-BASED COSTING NDMA Inc.: SERVICE-BASED COSTING
a concept from ITIL could make a huge difference this budget cycle
(article)

RoadMap® Transformation Planning Process: systematic analysis of gaps, root causes, and the sequence of organizational changes -- the best starting point for leaders interested in a comprehensive approach to build a high-performance organization (change process)

"EMPLOYER OF CHOICE" Action Plan: quick process to engage your leadership team in understanding world-class benchmarks, assessing the gaps, understanding root causes of those gaps, and deciding what changes need to be made to become an employer of choice (change process)

"CULTURE IN ACTION" Rapid Change Process: straightforward process to rapidly change your corporate culture. (change process)