Fundamentals: Methods and tools:
The procedures, methodologies, skills, and tools that people in an organization use.

Methods and tools give people the capabilities they need to do their jobs well. "Methods" includes skills and procedures. Tools reinforce methods and extend people's skills. Methods and tools may include professional education, skills training, and the adoption of new technologies.

Methods and tools are available from a wide variety of subject-matter experts, and are introduced individually as change initiatives within a broader transformation plan.

NDMA offers training in the following specific methods:

Benefits measurement: measuring the so-called "intangibles"

GamePlan: an expert system that simulates the response of an organization as you try to spread innovation.

NDMA recommends the work of others in the following areas:

Strategic alignment, helping clients discover high-payoff opportunities for IT

Managing change and personal transitions: Sundance Consulting

Organizational development, team-building: CornerStone Consulting