| || |
Columns, White Papers, Case Studies NDMA Inc.: Columns, white papers, case studies
topical concepts and the fundamental components of their effective implementation
Case Study: Transformational Organizational Structure
how restructuring IT led to breakthrough performance and value
at North Georgia College & State University
Case Study: Sonoco Products Company
Building a High-performance IS Team
NDMA Inc.: CASE STUDY: Sonoco Products Company
Case Study: Restructuring a Large IT Organization
theory, model, process, and initial results
by Mark Luker and Tad Pinkerton, University of Wisconsin Madison
Case Study: Journey to the IT Promised Land
how one CIO's budgeting blues led to an organizational revamp at the Assemblies of God
NEW BOOK: Internal Market Economics: practical resource-governance processes based on principles we all believe in. 2013.
COST CUTTING NDMA Inc.: COST CUTTING
cutting a function's budget (and perhaps headcount) by selecting what's worth buying (versus traditional budget cuts and caps on headcount)
MANAGING EXPECTATIONS NDMA Inc.: MANAGING EXPECTATIONS
systemic planning instead of lectures, hurdles, and bureaucracy
UNFUNDED MANDATES NDMA Inc.: UNFUNDED MANDATES
what to do when executives expect something for nothing
HEADCOUNT CAPS NDMA Inc.: HEADCOUNT CAPS
caps actually drive costs up, not down!
ALLOCATIONS NDMA Inc.: ALLOCATIONS
how to turn a controversial nuisance into a powerful governance process
CHARGEBACKS NDMA Inc.: CHARGEBACKS
if you go in with the wrong objective in mind, chargebacks become an administrative nightmare and may induce a client backlash
| "A definite 'ah ha!' event." |
| Karen Holcomb
Director, Corporate Operations, US Navy Aircraft Division
PORTFOLIO MANAGEMENT NDMA Inc.: PORTFOLIO MANAGEMENT
managing investments in internal support functions as one would manage a portfolio of financial investments
FULL COST NDMA Inc.: FULL COST
do you know how important your business and cost planning processes are?
SERVICE-BASED COSTING NDMA Inc.: SERVICE-BASED COSTING
a concept from ITIL could make a huge difference this budget cycle
ACTIVITY-BASED BUDGETING NDMA Inc.: ACTIVITY-BASED BUDGETING
the right destination, but a flawed path
Strategy and Planning
MISSION-VISION-VALUES NDMA Inc.: MISSION-VISION-VALUES
describing what the organization is about, where it's going, and how it will behave
IT STRATEGY NDMA Inc.: IT STRATEGY
why IT strategy should not be driven by business strategy
OPERATIONAL PLANNING NDMA Inc.: OPERATIONAL PLANNING
the one-year plan for business, resources, investments, budgets and rates
INNOVATION NDMA Inc.: FULL COST
how to keep up with the pace of change despite the pressures of daily business
Value of IT
STRATEGIC SYSTEMS NDMA Inc.: STRATEGIC SYSTEMS
this overused term is at risk of losing all meaning -- what's truly strategic?
VALUE NDMA Inc.: FULL COST
do clients understand the value of what they get for their money?
Politics and Relationships
PARTNERS IN THE BUSINESS NDMA Inc.: PARTNERS IN THE BUSINESS
be careful how you define the word "partner"
USER, PARTNER, CUSTOMER, CLIENT NDMA Inc.: USER, PARTNER, CUSTOMER, CLIENT
what's in a name? lots, including the key to customer focus, teamwork, and effective working relationships!
TOP MANAGEMENT SUPPORT NDMA Inc.: TOP MANAGEMENT SUPPORT
if you need it, you don't deserve it
THE ROLE OF STEERING COMMITTEES NDMA Inc.: THE ROLE OF STEERING COMMITTEES
a productive way to engage the business, or a bureaucratic albatross?
MAKING COMMITTEES WORK NDMA Inc.: MAKING COMMITTEES WORK
some simple rules to avoid burying yourself under committee bureaucracy
ERP AND COMMON BUSINESS PROCESSES NDMA Inc.: ERP AND COMMON BUSINESS PROCESSES
motherhood and apple pie, or the evil empire?
ERP AND MEGAPROJECTS NDMA Inc.: ERP AND MEGAPROJECTS
the organizational issues that make or break large, complex projects
SHARED SERVICES NDMA Inc.: SHARED SERVICES
establishing a competitive business within a business
WHERE IT REPORTS NDMA Inc.: WHERE IT REPORTS
is it really that important to report to the CEO, not the CFO?
DECENTRALIZATION NDMA Inc.: DECENTRALIZATION
why do business leaders choose to pay more for less?
DOTTED LINES NDMA Inc.: DOTTED LINES
how to coordinate a decentralized organization without ineffective dotted lines
CHIEF TECHNOLOGY OFFICER NDMA Inc.: CHIEF TECHNOLOGY OFFICER
a fad title that may be better left behind
CHIEF COMPLIANCE OFFICER NDMA Inc.: CHIEF COMPLIANCE OFFICER
some simple guidelines make the difference between a Chief Compliance Officer and a Chief Scapegoat
POLICY CZAR NDMA Inc.: POLICY CZAR
good governance or oppressive government?
RELATIONSHIP MANAGERS NDMA Inc.: RELATIONSHIP MANAGERS
relationship managers are an essential element of a healthy IT function; but all too often, they fail to achieve their potential and create a new set of problems
PROJECT MANAGEMENT OFFICE (PMO) NDMA Inc.: PROJECT MANAGEMENT OFFICE (PMO)
how to implement a PMO that helps everyone succeed
ROLES AND RESPONSIBILITIES NDMA Inc.: ROLES AND RESPONSIBILITIES
staff need clear job descriptions; but traditional "roles and responsibilities" can confuse accountability and seriously hamper performance
OUTSOURCING NDMA Inc.: OUTSOURCING
how to ensure that vendors work for your shareholders
MERGERS, ACQUISITIONS, AND CONSOLIDATIONS NDMA Inc.: MERGERS, ACQUISITIONS, AND CONSOLIDATIONS
achieving the synergies through a participative integration process
Products/Services and Contracts/SLAs
SERVICE CATALOG NDMA Inc.: SERVICE CATALOG
documenting the organization's products/services to clarify clients' expectations and staff's accountabilities
SLAs and INTERNAL CONTRACTS NDMA Inc.: SLAs and INTERNAL CONTRACTS
forming clear agreements for services and projects, the basis for accountability, teamwork, and resource management
BEST PRACTICES NDMA Inc.: BEST PRACTICES
imitating others may actually do more harm than good!
ITIL NDMA Inc.: ITIL
how to avoid the pitfalls in implementing best practices
LEAN + SIX SIGMA NDMA Inc.: LEAN + SIX SIGMA
process-improvement methods that had best know their place
CORPORATE GOVERNANCE NDMA Inc.: CORPORATE GOVERNANCE
systemic approach versus traditional oversight and audit
SOX AND MICRO-MANAGEMENT NDMA Inc.: SOX AND MICRO-MANAGEMENT
how regulations are used as an excuse for costly disempowerment
PROJECT TEAMWORK NDMA Inc.: PROJECT TEAMWORK
it doesn't take a project management guru to manage complex projects
TEAM-BUILDING AND HIGH-PERFORMANCE TEAMWORK NDMA Inc.: TEAM-BUILDING AND HIGH-PERFORMANCE TEAMWORK
team-building is rarely the answer to problems with teamwork
NEW YEAR'S RESOLUTIONS AND CORPORATE CULTURES NDMA Inc.: NEW YEAR'S RESOLUTIONS AND CORPORATE CULTURES
why, in both cases, some work and some don't
EMPLOYER OF CHOICE NDMA Inc.: EMPLOYER OF CHOICE
attracting, motivating, and retaining great people
Now updated and available in HTML for departmentwide access: The New Lexicon of Leadership: dictionary of terms used in leadership and organizational design.