Examples of questions and issues that Dean's coaching has addressed....

• What your legacy is to be, and what you need to do to achieve it

• Your position and strategy in politically sensitive situations

• Your organizational structure -- overall design, or specific functions like the role of the PMO or account representatives -- and how to implement a change

• The role of various committees, and how to cut the bureaucracy

• Decentralization, dotted lines, and the politics of consolidation

• Resource governance processes, managing expectations, chargebacks, and how to empower clients while protecting your interests

  "Dean's ability to understand the complexities and synergies within an organization are uncanny."

  Bob Bender CIO, St. Mary's Hospital and Duluth Clinic

• Your ERP, ITIL, or Lean/Six Sigma implementation strategy (the politics, not the technology)

• How to implement a service catalog and service-level agreements in a constructive, not bureaucratic, manner

• Your internal culture, and how to encourage customer focus and entrepreneurship

• Why relationships with internal clients are strained, and what to do about it

• Responding to pressures for outsourcing

• The wording of an email or policy that is to be highly visible or politically delicate

"Over the past four years, Dean has served as our advisor, counsel, and coach. He's assisted our organization in restructuring efforts resulting in improved cost efficiencies and increased productivity. I've always found Dean to be very objective and, most importantly, a critical thinker; and he has a tremendous grasp of organizational issues."

Harold W. Sallee Administrator to the General Superintendent Assemblies of God