Feedback (measuring results, consequences). Examples of Feedback principles....

* We encourage people at all levels to share with us advice and criticism about us.

- We receive feedback without defensiveness or retribution. (I.e., we treat criticism as an opportunity for learning.)

- We openly acknowledge and learn from our failures.

* We provide feedback to one another (including to peers, subordinates, and supervisors) in a timely, constructive manner. (We respect the chain of command and formal grievance processes where applicable.)

- We assess others' fairly and objectively.

- We evaluate performance on commitments, not on meeting demands to which they haven't committed.

- We don't let a single failure overshadow successes; i.e., let one failure affect the assessment of performance at other deliverables. (No "branding.")

- We present negative feedback in a forum and style that is constructive and does not embarrass the recipient.

- We communicate feedback or criticism in a kind manner to transfer information effectively, not to demean or vent (even via remote media such as email, i.e., no "flames").

- After repeatedly providing feedback to an individual with no effect, we may escalate by providing feedback to the individual's supervisor.

Full database of cultural principles (ideal practices)....