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Planning process....FullCost comes with comprehensive documentation of both the software and the method. Detailed frameworks, definitions, checklists, and step-by-step guidelines help managers to: * Define each manager's line(s) of business. * Develop a comprehensive product catalog at the right level of granularity. * Differentiate client deliverables, infrastructure capital, and corporate-good activities. * Select the right units (price per what) for rates. * Determine who their customers are (a client business unit, the corporation, or peers within your organization). * Plan their staffing strategies (including reserving an appropriate amount of time for unbillable sustenance activities based on a detailed checklist). * Document their indirect costs (travel, training, etc.) by event. The process is straightforward: 1. Each manager develops an operating plan that forecasts his/her "sales" in the coming year -- both assured (keep the lights on) and speculative. 2. Each manager plans how he/she will fulfill those sales, including a staffing strategy (employees of various types and contractors), a plan for "unbillable" time set aside for sustenance work (like training and customer relations), a budget for indirect costs (like tools and training), and needed support from peers within the organization. 3. When groups work together on teams, their costs are added to get the total cost of a project or service. The software then calculates two views: the budget view which provides the total cost of all products/services, and rates (unit cost) for chargebacks and project estimation. 4. The resulting budget for products and services may be summarized by client business unit for review with executives, by corporate strategy, or by product set. 5. For chargebacks and competitive benchmarking, a price list (rate sheet) is calculated based on each group's unique cost structure. 6. For tracking during the year, a pro-forma profit-and-loss statement is generated for each manager, in addition to the traditional budget for costs by GL expense code. In keeping with the levels of the Full-cost Maturity Model , you may start with a simple, high-level implementation and then add detail later. Of course, the more effort you put in, the greater the benefits. High-level overview of the FullCost Process.... Overview of the steps in the FullCost planning process.... What participants learn from each step.... What you need to do each step successfully.... A chapter in a book that describes the steps in the process.... Detailed project plan, including workshop agendas, client tasks....
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