Do More With Less -- NOT!
a practical antidote to unrealistic demands

Abstract

Organizations are on a starvation diet; the low hanging fruit was picked years ago; and "doing more with less" is an illusion.

If you acquiesce to this pressure, you're setting your organization up to fail. Your staff are already working hard. They may sacrifice their time for training, innovation, client relationship building, and process improvements in order to deliver more to clients. They may rob Peter to pay Paul, coming in late on everything. They may even cut corners on quality and take undue risks.

In the well-meaning but futile attempt to satisfy expectations that far exceed available resources, staff get blamed for failing to meet commitments, for delivering poor quality, and for obsolete skills and products. Being overworked and underappreciated, they become cynical, uncaring, and less productive; and costly turnover rises.

You can avoid this nightmare. You can link expectations to available resources with a straightforward change in your business and budget planning process.

By knowing the full cost of all your products and services, you can turn budget negotiations into a businesslike discussion of what the enterprise can and cannot afford to buy from your organization, and you can clarify what your budget does and does not pay for.

This session will explain how. It will describe a clear action plan to vastly improve client relationships, protect your staff, and bring rationality to the challenge of finite resources facing infinite demands.

100-word version....

50-word version....

Outline

* Why reasonable executives make unreasonable demands

* The antidote: knowing the full cost to shareholders/donors/taxpayers of your internal products/services

* What "full cost" includes

* A step-by-step process for service portfolio definition, business planning, budgeting, product/service costing, and rates

Do More With Less -- NOT! (white paper)....