3 workshops for your leadership team

over the course of

3 months of elapsed time

requiring (with homework assignments)

3 weeks of leaders' time

...and you'll have not only a clear, customer-focused catalog, but also deep understanding and support throughout your entrepreneurial leadership team.

Benefits of a service catalog....

Here's how it works:

MONTH ONE:

Workshop 1 -- 3 days:

• Discussion: Why do we need a service catalog? Consensus on the "why" is needed to motivate the leadership team to participate.

• Workshop: Deconstruct your organization chart into the lines of business under each leader, using the industry-leading Structural Cybernetics framework. Knowing what business(es) you're in is prerequisite to defining a service catalog.

• Training: How to define the products and services that go into a catalog, with clear, documented principles drawn from the FullCost process.

• Discussion: Agree on scope, granularity, and what's to be documented for each catalog item.

• Prime the pump: Examples and templates from each of the lines of business within the organization.

Homework -- 3 days of work over the course of 3 weeks:

Leaders draft catalogs for each line of business under them.

MONTH TWO:

Workshop 2 -- 3 days:

• Coaching: One-on-one reviews with each leader on their draft catalogs, with templates, detailed problem-solving, and suggestions.

Homework -- 3 days of work over the course of 3 weeks:

Leaders finalize catalogs for each line of business under them, and coordinate with one-another where language is to be commonized.

MONTH THREE:

Workshop 3 -- 3 days:

• Workshop: Leaders present their catalogs to the leadership team and get feedback on readability, granularity, gaps and overlaps.

• Discussion: Sample "walk-throughs" take a project or service from start to finish using the catalogs. Who's the "prime contractor"? What subcontracts from team members are needed (using the catalogs)?

• Discussion: What's next? Map all costs to the catalog? Launch the practice of documenting clear "contracts" (commitments) with the business? Use walk-throughs to clarify accountabilities within teams? To get the benefits of a catalog, leaders agree on exactly what they're going to do with it.

Homework:

Leaders make final adjustments to their catalogs.

The project team consolidates and publishes the catalog.

And together, they prepare for next steps to make use of the catalog.

Column on what makes for a good catalog....