Symptom: Client relationships aren't all they could be.
Symptom: The demand for our products is disappointing.
Symptom: People are not producing satisfactory work (responsiveness, quality, cost) in a variety of groups throughout our organization.
Symptom: While most of the organization is highly productive, a few specific functions within the organization are not working well.
Symptom: People in the organization are unhappy and demotivated.